- Please read before you place your order. - Please note these are made by order. - Letters that are NOT AVAILABLE : A , E , F , G , H , P , V - Please check your order summary and order confirmation as we cannot make changes once the order is place. - Duration: orders close every 14 days and after each order is closed, it takes up to +/- 6 weeks to receive the item(s). - Weekends and Holidays are not considered business days. - Sorry, we cannot guarantee specific delivery dates. - Refund Policy : Due to the nature of our pieces being custom made by order, unfortunately we cannot offer any returns or exchanges after the order payment is made.